Business requirements + best practices + tools do not always = success in any IT effort, let alone a complicated Service Management initiative. The business and cultural contexts of the client’s day-to-day operations within the target environment are often overlooked, and the effective use of IT investments is just the first challenge. Client teams must deliver business results within the financial constraints and organizational limitations unique to each enterprise.

Delta’s PRISM Approach (PRactical Implementation of Service Management) relies not only on the best framework and tools, but also on the experience needed to realistically target and achieve results via:

• IT & Business Strategic Planning
• Process & Organizational Design
• Organizational and Operational Change Management
• Financial Measurement & Analysis