The IT Challenge

During the past 20 years, IT organizations have developed a vast array of mission critical business applications. Many of these applications are still in operation today and continue to deliver solid business value. Applications developed in CA Gen and other advanced technologies require specialized resources to keep them current, provide operational support, and to ensure that performance meets or exceeds service level commitments. In recent years, the available pool of talent to support many of these older applications has begun to dwindle. Many of the skilled resources have retired or moved on to newer technologies. Recent entrants into the IT developer pool have not received training in these technologies. Further, IT organizations have redeployed existing application support resources to new development projects and urgent business initiatives. The net result is that many organizations are left without sufficient capacity to properly support, extend, and modernize critical business applications. Does your organization face any of these same challenges?

Delta's Solution

In contrast to “Replace Everything” strategies employed by our competitors, Delta is focused on maximizing the return on investments (ROI) already made in business applications. Our strategies aim to:

• Extend the useful life and enhance business value of existing applications.
• Free critical resources to pursue strategic interests of the business.

Delta offers a time-tested Application Support Service focused on CA Gen and other advanced applications. Delta’s support services ensure that your applications, databases and interfaces continue to perform in trouble-free, uninterrupted fashion. Delta’s Application Support offerings are geared to help you achieve your production support goals including service level commitments, technical performance, and customer satisfaction. Key service components are as follows:

• Production Activity Monitoring
• Troubleshooting & Problem Resolution
• Job scheduling
• Metrics and Reporting
• Capacity Management
• Model Management
• Release Management
• Support Communications
• Application/Database Performance Tuning
• Database Administration
• Data Pruning/Archival

Why Delta?

Production Application Support is our business. We have more than 150 staff-years of experience in supporting mission-critical applications deployed across a wide variety of platforms and technologies. We have supported Fortune 100 clients in exemplary fashion for over 15 years. Delta has implemented tools and processes geared to support your valued business users, manage the technical details of your applications, and to ensure that your support dollars are managed to your specification. Let Delta handle day-to-day maintenance chores freeing up critical resources to address the strategic needs of your business.

Application Services Lifecycle

·   Do you face a critical shortage of skilled resources?

·   Are you unable to meet SLA’s with current staff?

·   Do you face enhancement and/or upgrade projects requiring a spike in resources?

·   Are you struggling to keep up with software release updates?

· Do you face IT infrastructure changes/upgrades which could impact your application?

·   Are your users demanding web-like User Interface?

·   Would you like to extend the life of your current application in order to avoid replacement cost and risk of replacement?

USEFUL INFORMATION:

Model Management Questions?

Click here to download a copy of "Migration Procedures for Multiple Development Models".

Designing for Longevity?

Click here to see Delta's slideshow presented at EDGEucate 2009

More about Delta's CA Gen Services?

· Click here to see Delta's announcement as presented at EDGEucate 2009

· Click here for a copy of the CA Gen Application Support Services Brochure